Privacy Policy

Version: 1.0

Last updated: 11-12-2025

1. Introduction

Mistive Boutique values the protection of your personal data. In this privacy policy, we explain which data we collect, why we collect it, and how we handle it.

This policy applies to all visitors of our website www.mistive-boutique.com and customers of Mistive Boutique in the United Kingdom.
Mistive Boutique complies with the General Data Protection Regulation (GDPR) and the Belgian Privacy Act (Law of 30 July 2018).

2. Identity of the Data Controller

Mistive Boutique
support@mistive-boutique.com
Chamber of Commerce (KvK) number: 98476750
VAT number: NL868512059B01

3. Personal data we process

Mistive Boutique processes personal data that you provide to us when using our website, placing an order, or subscribing to our newsletter.

We may process the following data:

  • First and last name

  • Address details

  • Email address

  • Telephone number

  • Payment details

  • Order history

  • IP address and device information (via cookies)

We do not process special categories of personal data (such as data related to health, religion, political preferences, etc.).

4. Purposes of data processing

Mistive Boutique processes your personal data exclusively for the following purposes:

  1. Processing orders and payments
    To deliver and process your order correctly.

  2. Communication and customer service
    For questions, complaints, or service requests.

  3. Newsletter and promotions (only upon subscription)
    To inform you about offers, new products, or promotions.

  4. Legal obligations
    For example, for our administrative and tax obligations.

  5. Website analysis and optimisation
    To improve our website using analytical cookies (such as Google Analytics).

5. Legal bases for processing

We process your data based on the following legal grounds:

  • Performance of a contract (for orders and payments);

  • Consent (for newsletter subscription or marketing);

  • Legal obligation (accounting and tax regulations);

  • Legitimate interest (website analysis and service improvement).

6. Retention period

Mistive Boutique does not store your personal data longer than necessary for the purpose for which it was collected.

  • Order data: 7 years (tax legislation)

  • Newsletter subscriptions: until unsubscribed

  • Contact requests: maximum 1 year after resolution

  • Cookies: according to the duration stated in our Cookie Policy

7. Sharing personal data with third parties

Mistive Boutique does not sell your personal data to third parties.

We only share your data with third parties when this is necessary for:

  • the execution of your order (e.g., shipping partners, payment providers);

  • the technical functioning of the website (e.g., hosting, analytics);

  • compliance with legal obligations.

We enter into data processing agreements with companies that process data on our behalf to ensure the same level of security and confidentiality.

8. Security of personal data

Mistive Boutique takes appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

These measures include:

  • SSL security (encrypted connection via HTTPS);

  • Secure servers and firewalls;

  • Restricted access to personal data;

  • Regular software updates.

9. Your rights

You have the right to:

  • Access your personal data;

  • Have your data corrected or deleted;

  • Restrict or object to the processing of your data;

  • Withdraw your consent (where applicable);

  • Receive a copy of your data (data portability).

You can submit a request via support@mistive-boutique.com
We respond to your request within 30 days.

If you are not satisfied with our response, you can file a complaint with the relevant supervisory authority in the United Kingdom:

United Kingdom: Information Commissioner’s Office (ICO) – www.ico.org.uk

10. Cookies

Mistive Boutique uses functional, analytical, and (with your consent) marketing cookies to improve the website.
More information can be found in our Cookie Policy.

11. Changes to this privacy policy

Mistive Boutique reserves the right to modify this privacy policy. Changes will be published on this page with an updated version date.

12. Contact

For questions about this privacy policy or the processing of your personal data, you can contact:

Mistive Boutique
support@mistive-boutique.com
We aim to respond to your inquiry within 1–2 working days.